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Shipping Policy

Weekday Orders

Orders placed before 4pm Eastern Standard time will be shipped on the same day, unless it’s a holiday. Orders placed after 4pm will be shipped the next business day.

Weekend Orders

Orders placed on Saturday or Sunday will be shipped Monday, or the next business day in the event Monday is a holiday.

Pre-Order Products/Backorder Products

If your order includes a pre-order or backordered item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please contact us by phone at  305.557.1033 or by email at sales@valorusa.com and let us know. Be aware that additional shipping fees will apply for separate shipments.

Shipping

If an order is placed before 4pm Eastern time Monday through Friday, it will be shipped on the same day, unless it is a holiday. If it is placed after 4pm, it will be shipped on the next business day. Orders placed on Saturday, Sunday, and on holidays will not be shipped until the next business day when we are open. Customers may be charged a fee of $13 or more for making changes such as an addition to the order or a change in the address after an order is shipped after 4pm. If a customer needs to make a change on an order placed over the weekend, he/she will need to send an email to  sales@valorusa.com. Be sure to provide the shipping department with your order #, the correct shipping address, and include the changes that need to be made. If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. Any order over $99 is entitled to Free shipping in the United states. International orders will have to pay the shipping fees.

3rd Party Shipping

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.

97.66% of these orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. (Holiday exceptions may occur.)

Refused Packages

An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.

Returns

All returns will be inspected upon arrival.  If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product, along with a return label to send us back the incorrect one.

Refunds

We are proud to provide a 30 Days guarantee. If you are not completely satisfied, simply return the product within 30 days with proof of purchase and we will refund your money, less shipping and handling.  This excludes mp3’s, tickets and all downloadable products.

    If you have any questions about the products or problems downloading the mp3 files feel free to call us at  305.557.1033 or email us at  sales@valorusa.com. We can walk you through the process on getting them into your device.  Our business hours are Monday through Friday 9am to 6pm Eastern Time.

    Please be advised that firearms can only be shipped/transfered to FFL dealers . We request that you email us the FFL dealers of your choice.

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